play Play pause Pause S2 E45 Feb 19, 2026 Mastering Data Integrity with SKU & Tracker Are you losing hours every week to manual data cleanup? In this edition of the Click & Pledge Fundraising Command Center podcast, we continue our "What" series by divi...
play Play pause Pause S2 E44 Feb 17, 2026 Virtual Terminal Unlocked Stop fumbling for a calculator when a donor calls to donate. In this episode, we dive deep into the hidden superpower of the Click & Pay Suite and CONNECT: The Virtual...
play Play pause Pause S2 E43 Feb 12, 2026 Invisible Design: Frictionless Giving in Fundraising Why is it harder to donate $50 than to buy a $1,000 iPhone? For decades, the answer was "Security." Nonprofits forced donors to fill out long forms—requiring addresses...
play Play pause Pause S2 E42 Feb 10, 2026 Charades in the Dark Why does a wall of text on a website feel so exhausting? In this episode, we dive into the "Charades in the Dark" theory—a fascinating look at how evolutionary psycho...
play Play pause Pause S2 E41 Feb 05, 2026 The Carrier Giving Trap & The SMSgiving Solution We break down why "Carrier Giving" is obsolete and how CONNECT SMSgiving replaces it. The hosts discuss the "Sole Owner" model (you own the data, not the carrier, e.g...
play Play pause Pause S2 E40 Feb 03, 2026 The Human Factor in Fundraising What do a technical scuba diver and a nonprofit development director have in common? They both operate in high-pressure environments where "Task Loading" and "Drifting...
play Play pause Pause S2 E39 Jan 29, 2026 AI and the Illusion of Understanding Richard Feynman once said, "You can know the name of a bird in all the languages of the world, but when you’re finished, you’ll know absolutely nothing whatever about ...
play Play pause Pause S2 E38 Jan 27, 2026 Why myths survive while data dies When you send an appeal saying, "We are at 80% of our goal," you think you are creating urgency. According to neuroscience, you are actually creating chaos. In this ep...
play Play pause Pause S2 E37 Jan 22, 2026 The White Elephant & The Volunteer Curse In ancient Siam, if the King wanted to ruin you, he gave you a White Elephant—a sacred gift you couldn't refuse but couldn't afford to feed. Today, nonprofits are acce...
play Play pause Pause S2 E36 Jan 20, 2026 Friction Kills the Generous Impulse The Curiosity Imperative: Designing for the Donor’s Brain In the age of AI and one-click purchasing, friction is the enemy of decision. Yet, most nonprofit donation f...
play Play pause Pause S2 E35 Jan 15, 2026 Finding the Donor's Behavioral Manifold Why do some donation forms feel effortless while others cause "donor block"? The answer isn't magic—it’s physics. In this Deep Dive episode, we explore the neuroscienc...
play Play pause Pause S2 E34 Jan 13, 2026 Fundraising is a Physics Problem Not Marketing Why do donors abandon the giving process? Often, it’s not a lack of generosity—it’s a battle against physics. Join us as we bridge the gap between biology, physics, an...
play Play pause Pause S2 E33 Jan 08, 2026 Tipflation & Guilt Economics: Why Extraction Culture Kills Donor Conversion Americans spend $500 a year on tips they'd rather not give—$37.80 per month in guilt-induced gratuities. 72% say tipping is expected in more places than five years ago...
play Play pause Pause S2 E32 Jan 06, 2026 The Day the Earth Stood Still Before Newton ever formalized motion and gravity, a Persian poet captured the rhythm of nature in two lines. As non-native speakers, it’s hard to do justice to the ori...
play Play pause Pause S2 E31 Jan 01, 2026 Click & Pay Suite Email Autoresponder This Podcast explores the advanced capabilities of the Click & Pay Suite Autoresponder feature in Salesforce. The discussion focuses on moving beyond standard tax rece...
play Play pause Pause S1 E30 Dec 30, 2025 Fundraiser Magic: The Science of the "Ask" Does asking your friends to donate to your campaign annoy them, or does it actually make them more likely to give in the future? In this episode, we explore the ground...
play Play pause Pause S1 E29 Dec 25, 2025 Set It and Forget It: The Engagement Plan How does the Click & Pay Suite handle complex donor journeys? This audio overview dissects the mechanics of the Engagement Plan tool in Salesforce. We discuss: The 4 C...
play Play pause Pause S1 E28 Dec 23, 2025 Toxic Revenue Part 2: The GoFundMe Shadow Page Scandal In Part 1, we talked about how bad data makes you blind. In Part 2, we talk about how bad platforms hold you hostage. In late 2025, the nonprofit world was rocked by ...
play Play pause Pause S1 E27 Dec 18, 2025 The Fee Fallacy: Why We Pay Banks but Not Overhead Are your donation forms triggering the "Pain of Paying"? Drawing on research from Richard Thaler and Uri Gneezy, this episode dismantles the "Cover the Fee" trend. We...
play Play pause Pause S1 E26 Dec 16, 2025 Not All $1s Are Created Equal: The Hidden Cost of "Toxic Revenue" [Part 1] We have been taught that every donation is a blessing. We’ve been told to "meet the donor where they are," whether that’s on Facebook, PayPal, or a third-party run sit...
